At Glare Essentials, we want you to have a smooth and satisfying shopping experience. Please read our policy carefully before placing your order.

1. Returns & Exchanges

Due to the nature of our products, we accept returns or exchanges only in the following cases:

• The product received is damaged or defective.
• You have received the wrong product.
• The product is missing from your order.

To request a return or exchange, please contact us within 48 hours of receiving your order.

The product must be unused and, where applicable, in its original packaging.

2. Products Not Eligible for Return or Exchange

Returns or exchanges will not be accepted for:

• Products that have been opened or used.
• Products damaged after delivery due to improper handling or use.
• Products returned without their original packaging, where applicable.
• Change of mind or personal preference.
• Products purchased during a sale or promotional offer, unless the product is defective, damaged, or incorrect.

For hygiene and safety reasons, opened or used personal-care products cannot be returned or exchanged.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact us at [Your Email Address] or [Your WhatsApp/Contact Number] within 48 hours of delivery.

Please provide:

• Order number
• Product name
• Reason for return/exchange
• Clear photographs/videos of the product and packaging
• Any other details requested by our support team

Our team will review your request and guide you through the next steps.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

We may request photographs or an unboxing video to verify the issue. Once approved, we will provide an appropriate resolution, which may include a replacement or refund, depending on the situation.

5. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible with your order number.

If the cancellation is approved before dispatch, the eligible refund will be processed to the original payment method.

6. Refunds

Once a return or cancellation has been approved, eligible refunds will be initiated after verification.

The time taken for the refund to reflect in your account may vary depending on your payment method or bank.

Shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product.

7. Important Note

Glare Essentials reserves the right to refuse a return, exchange, or refund request if the product does not meet the conditions mentioned in this policy or if the request is found to be invalid.

For any questions regarding returns, exchanges, cancellations, or refunds, please contact us at:

Email: glare.essentialsnatural@gmail.com
WhatsApp: +91 92057 03550